Ship my shoebox in an extra carton (these are a gift or I want to keep the shoebox)
- Free worldwide shipping
- Low waste packaging
- Duty/VAT-free for UK & EU
If you purchase a single pair of shoes, we will normally ship it to you in its shoebox without packing it into an extra carton. Our shoeboxes are designed with thick recycled cardboard to act as a shoebox + mailing box all-in-1 which helps to reduce our cardboard consumption by a whopping 40% per year!
However if you prefer to store your shoes in your shoebox or are purchasing it as a gift, we can package it into an extra shipping carton for you so the shoebox remains in new and pristine condition.
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How much is shipping? For a limited time, we're offering free shipping worldwide!
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How long will dispatch take? We aim to dispatch your order within 2-3 business days, however it may be slightly longer during peak times like Black Friday.
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How long will delivery take? Usually about 8-15 business days from dispatch to arrive for most regions. Please note more remote/rural areas will require more time. Please also allow an extra 1 or 2 weeks for delivery during the Black Friday/Christmas period
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What are customs duties/taxes and will I be charged them?
For those living in Canada, South America and Africa the local customs office may charge a small duties and tax fee on international parcels. You will be required to pay them directly to your local courier or customs office before your parcel is released for delivery. Any parcels returned to us due to refusal to pay the fee may incur a restocking and return postage fee of $20 USD.For some countries in Europe, we have acquired shipping lines that will exempt you from these fees, meaning you will not be required to pay any customs duties/VAT.
European countries we ship to duty/VAT free:
Austria Ireland Romania Belgium Italy Russia Denmark Latvia Slovakia Estonia Lithuania Slovenia Finland Luxembourg Spain France Malta Sweden Germany Monaco Switzerland Greece Netherlands Ukraine Hungary Norway United Kingdom Iceland Poland
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Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Please just add a note in the notes section in your cart.
- How much are customs fees usually? From what we know through customer experiences, it is usually a minimal fee of around $10-20 USD depending on the size of your order.
Returns for Exchange/Store Credit/Refund
- Please try on a clean carpeted surface in case exchange is required - any shoes returned with marks on the soles or upper will incur a 30 USD damage fee
- Return requests must be submitted within 14 days of receiving the parcel and in original condition with original dustbag and shoebox
- Any goods not received due to late collection or unpaid customs taxes will only be resent upon the repayment of $10 USD postage
| I have... | Return | Exchange | Store Credit | Refund |
| New unworn shoes purchased at full price (includes full priced items purchased with a discount code) | ✅ | ✅ | ✅ | ✅ |
| New unworn shoes purchased on sale (includes Black Friday sale items) | ✅ | ✅ | ✅ | ❌ |
How to Return an Item
- Start a return using our Returns Portal
- After completing the form, you will receive instructions for returning your parcel to us. We accept returns to Australia and Singapore, and the location selected is based on your location. You will be responsible for paying the postage to return your item to us. If you are getting an exchange item, we will ship that to you free of postage charge.
- Remember to submit your tracking number here so we can ensure your return arrives safely
Faulty goods
For goods with minor defects, we will compensate you for the repair of the defect. If you have a damaged, faulty or minor defective pair, please email us at hello@charliestoneshoes.com with photos and a description of the issue.
Recommended Carriers for Returns
| Country | Carrier | Name of Service |
| United States | USPS | First-Class Package International Service |
| United Kingdom | Royal Mail | International Standard |
| Australia | Auspost | Registered Mail |
| New Zealand | NZ Post | Economy Tracked |
| Singapore | Singpost | Tracked Package (Domestic) |
| France | La Poste | Colissimo International |
| Italy | Poste Italiane | Poste Delivery International Standard |
| Germany | DHL | DHL Paket Standard |
