** SHIPMENT DELAYS: ORDERS FROM 10-24TH SEPT WILL NOT BE SENT UNTIL 25TH **

Returns/Exchanges

Note:
Please try on carpet/a clean surface in case exchange is required
Returns must be within 30 days and in original condition 
Any goods not received due to late collection or unpaid customs taxes will only be resent upon the repayment of postage

Q: I'm not 100% happy and want a refund
Return to us and we'll refund you (non-sale items only). You must pay for the return postage back to us.

Q: I bought a sale item, can I return/exchange it?
You may exchange for a different size/style, and you must pay for the return postage back to us. 
Strictly no refunds on sale items, sorry!

Q: I need a different size 
Return to us and we'll send your exchange free of charge. You must pay for the return postage back to us.

Q: I need a different size but you're out of my size!
Return to us and we'll exchange you to a different style of your choice, refund you or give you store credit. You must pay for the return postage back to us.

Q: Faulty goods? 
We will refund, exchange or fix at no cost to you. Just email us at info@charliestoneshoes.com 

    Q: How do I do a return/exchange? 

    1. Contact us at info@charliestoneshoes.com and let us know what you need. We will do our best to accommodate your request.
    2. We will provide you with the return address and ask that you return the shoes in their original condition and with a tracking code if possible
    3. You must pay for the return postage back to us
    4. For exchanges to a different size, we will send you your exchange free of charge
    5. For refunds and store credits, please allow 1 to 3 business days after the shoes have been received at the return address