Returns/Exchanges

Your shoes not quite fitting right or you're just not feeling them? No worries, here's how you can return them.

 

Returning for a Size Exchange Charlie Stone Shoes
Countries you can return for Size Exchange with Charlie Stone Shoes
  • For an exchange to a different size, we accept your return to the US, UK, Germany, Singapore or Australia. The return location allocated to you will be based on the country you received the shoes in, but if you will be closer to any of our other return regions above, you can contact us to request a different return location.
  • You are responsible for the cost of returning your item, but we will ship your exchange of size free of charge
  • We do not currently provide postage labels, you will need to ship your return back via your local postal service

 

Returning for a Refund or Store Credit Charlie Stone Shoes

  • We accept returns for refund/store credit to Singapore only
  • You are responsible for the cost of returning your item
  • We do not currently provide postage labels, you will need to ship your return back via your local postal service

Please take note!

  • Try them on with care: Try your shoes on a clean carpeted surface - any shoes returned with signs of wear will incur a 30 USD damage fee
  • Decide within 14 days: Return requests should be submitted within 14 days of receiving the parcel and in original condition with original dustbag
  • No refunds for sale items: Any items purchased on sale are not eligible for a refund. They can still be returned for a size exchange or store credit.

 

How to return an item Charlie Stone Shoes
  1. Start a return using our Returns Portal
  2. After completing the form, you will receive instructions for returning your parcel to us. You will be responsible for paying the postage to return your item to us.
  3. Remember to submit your tracking number here so we can ensure your return arrives safely

 

Faulty goods

For goods with minor defects, we will compensate you for the repair of the defect. If you have a damaged, faulty or minor defective pair, please email us at hello@charliestoneshoes.com with photos and a description of the issue.


Recommended Carriers for Returns

Country Carrier  Name of Service
United States USPS First-Class Package International Service
United Kingdom Royal Mail International Standard
Australia Auspost Registered Mail
New Zealand NZ Post Economy Tracked
Singapore Singpost Tracked Package (Domestic)
France La Poste Colissimo International
Italy Poste Italiane Poste Delivery International Standard
Germany DHL DHL Paket Standard