Returns for Exchange/Store Credit/Refund

  • Please try on a clean carpeted surface in case exchange is required - any shoes returned with marks on the soles or upper will incur a 30 USD damage fee
  • Return requests must be submitted within 14 days of receiving the parcel and in original condition with original dustbag and shoebox
  • Any goods not received due to late collection or unpaid customs taxes will only be resent upon the repayment of $10 USD postage 
I have... Return Exchange Store Credit Refund 
New unworn shoes purchased at full price (includes full priced items purchased with a discount code)
New unworn shoes purchased on sale 
Swap and Sell items

How to Return an Item

  1. Start a return using our Returns Portal
  2. After completing the form, you will receive instructions for returning your parcel to us. We accept returns to Australia and Singapore, and the location selected is based on your location. You will be responsible for paying the postage to return your item to us. If you are getting an exchange item, we will ship that to you free of postage charge.
  3. Remember to submit your tracking number here so we can ensure your return arrives safely

Faulty goods
For goods with minor defects, we will compensate you for the repair of the defect. If you have a damaged, faulty or minor defective pair, please email us at with photos and a description of the issue.

Recommended Carriers for Returns

Country Carrier  Name of Service
United States USPS First-Class Package International Service
United Kingdom Royal Mail International Standard
Australia Auspost Registered Mail
New Zealand NZ Post Economy Tracked
Singapore Singpost Tracked Package (Domestic)
France La Poste Colissimo International
Italy Poste Italiane Poste Delivery International Standard
Germany DHL DHL Paket Standard