Shipping
How much is shipping?
For a limited time, we're offering free shipping worldwide!
How long will dispatch take?
We aim to dispatch your order within 2-3 business days, however it may be slightly longer during peak times like Black Friday.
How long will delivery take?
Usually about 8-15 business days from dispatch to arrive for most regions. Please note more remote/rural areas will require more time. Please also allow an extra 1 or 2 weeks for delivery during the Black Friday/Christmas period
What are customs duties/taxes and will I be charged them?
For those living in Canada, South America and Africa the local customs office may charge a small duties and tax fee on international parcels. You will be required to pay them directly to your local courier or customs office before your parcel is released for delivery. Any parcels returned to us due to refusal to pay the fee may incur a restocking and return postage fee of $20 USD.
For some countries in Europe, we have acquired shipping lines that will exempt you from these fees, meaning you will not be required to pay any customs duties/VAT.
European countries we ship to duty/VAT free:
| Austria | Ireland | Romania |
| Belgium | Italy | Russia |
| Denmark | Latvia | Slovakia |
| Estonia | Lithuania | Slovenia |
| Finland | Luxembourg | Spain |
| France | Malta | Sweden |
| Germany | Monaco | Switzerland |
| Greece | Netherlands | Ukraine |
| Hungary | Norway | United Kingdom |
| Iceland | Poland |
Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Please just add a note in the notes section in your cart.
Why is my tracking not showing any update?
Tracking information is dependent on the parcel going through scanned facilities. If your parcel has not moved in a few days, please allow some time as this usually means it is in transit and has not yet reached its next scanning point. We will contact you if we notice anything unusual with your parcel's progress.
I forgot to collect my parcel in time - now what?
We will contact you with the local courier contact information. Please contact them ASAP and ask them for a redelivery of your parcel. Any goods not received due to late collection will only be resent upon the repayment of $10 USD postage.
Do you deliver to PO boxes?
Yes, we can ship to PO boxes however the delivery time is slightly slower due to the courier that we must use that allows for PO box deliveries.