Serpente (Emerald)
Our shoes run larger than most other vintage production and fashion brands, however most customers have found that they fit their normal size in our shoes.
If you are a half size, please size down.
You can use the charts below to get an idea of which size may suit you best, however please keep in mind other factors like width and instep height also contribute to the right fitting size. We recommend choosing your normal size which you wear in similar upper-end fashion flats/heels (i.e. not fast fashion, sports shoes or Doc Martens style boots)
Disclaimer: We cannot guarantee a perfect fit and our guide below is only a guide. Many factors beyond just foot length contribute to a size, which we cannot predict perfectly 100% of the time. If you find that the size that you choose based on our chart is not quite right, please note that we do not reimburse you for the cost of return shipping.
| Our Size | US Size |
Foot Length (cm) |
Foot Length (inches) |
| 35 | 4.5 | 22.1 - 22.6 | 8.7 - 8.9 |
| 36 | 5.5 | 22.7 - 23.3 | 8.9 - 9.2 |
| 37 | 6.5 | 23.4 - 24.0 | 9.2 - 9.4 |
| 38 | 7.5 | 24.1 - 24.7 | 9.5 - 9.7 |
| 39 | 8.5 | 24.8 - 25.3 | 9.8 - 10 |
| 40 | 9.5 | 25.4 - 26.0 | 10 - 10.2 |
| 41 | 10.5 | 26.1 - 26.6 | 10.2 - 10.5 |
| 42 | 11.5 | 26.7 - 27.3 | 10.5 - 10.7 |
| 43 | 12.5 | 27.4 - 28.0 | 10.8 - 11 |
Our 1940/1950's wedge soles run short in length, so you may need to size up from your normal shoe size in them.
| Our Size | US Size |
Foot Length (cm) |
Foot Length (inches) |
| 35 | 4 | 21.3 - 21.7 | 8.4 - 8.5 |
| 36 | 5 | 21.8 - 22.4 | 8.6 - 8.8 |
| 37 | 6 | 22.5 - 23.1 | 8.9 - 9.1 |
| 38 | 7 | 23.2 - 23.7 | 9.1 - 9.3 |
| 39 | 8 | 23.8 - 24.3 | 9.4 - 9.6 |
| 40 | 9 | 24.4 - 25.0 | 9.6 - 9.8 |
| 41 | 10 | 25.1 - 25.7 | 9.9 - 10.1 |
| 42 | 11 | 25.8 - 26.3 | 10.2 - 10.4 |
| 43 | 12 | 26.4 - 27.0 | 10.4 - 10.6 |
SIZING FAQ
Q: How do your shoes compare in sizing to other brands?
Most customers say our shoes run true to size, however if you are used to wearing fast fashion shoes like Zara and H&M which run small, our shoe sizing will feel larger than theirs. Compared to other vintage reproduction brands, our sizing is fairly similar. Please DO NOT compare your sneaker size to find your size in our shoes, as sneaker sizing is very different.
Q: I have wide feet/high arches/bunions/swelling - should I size up?
If you're not a half size, we normally don't recommend sizing up a whole size as this could mean you have a shoe that is too long for your foot. We recommend choosing one of our wider fitting styles - Montpellier, Elba or Singapore- and spending time softening and stretching the upper.
Q: My shoes feel really tight! Should I size up?
If they feel too tight in length, we recommend exchanging for a size up. If it is only the width that is tight, you can exchange them for a wider fitting style (Montpellier, Elba or Singapore), or you can stretch and soften the upper. Use our hairdryer+socks trick for an easy and painless method of stretching out your new shoes.
Q: My shoes feel a bit loose! Should I size down?
Move your feet forward so they feel comfortable in the front part of the shoe. If you have 1.5cm or more in the back heel, then please exchange for a size down. If you have about 1cm or less in the back, please use an insole or heel grip (a size down might be too tight both length and width wise).
How to measure your feet
Foot length should be based on the length that your foot reaches in a straight line - not from the heel to toe at a diagonal (see our Guide for Measuring Your Foot Length here).
- Free worldwide shipping
- Low waste packaging
- Duty/VAT-free for most of Europe (check below)
Welcome to our Dark Academia era! Imagine yourself in a secret library lined with dusty old novels that promise magical adventures. Our popular Serpente flats which sold out in a flash last release are now back in an updated emerald tone as well as a new colourway.
Made with genuine suede leather upper with a smooth rubber bottom. Runs true to our sizing, which most customers generally find slightly larger than other brands. If you are a half size, we recommend sizing down.
Comes with free gel inserts and is delivered in our sustainable self-shipping recycled cardboard shoebox.
Also available in Black.
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How much is shipping?
🌎 Enjoy FREE worldwide shipping for a limited time! 
For US orders, a $10 USD tariff fee will apply to help us cover some of the duty/taxes that we will do our best to subsidise most of.
How long will dispatch take?
We aim to dispatch your order within 2-3 business days, however it may be slightly longer during peak times like Black Friday/Christmas, or when we have a large number of orders come through.
How long will delivery take?
Usually about 8-15 business days from dispatch to arrive for most regions. Please note more remote/rural areas will require more time. Please also allow an extra 1 or 2 weeks for delivery during high peak seasons (like Black Friday, Christmas)
What are customs duties/taxes and will I be charged them?
For those living in Canada, South America and Africa the local customs office may charge a small duties and tax fee on international parcels. You will be required to pay them directly to your local courier or customs office before your parcel is released for delivery. Any parcels returned to us due to refusal to pay the fee may incur a restocking and return postage fee of $20 USD.
For some locations in Europe, we have acquired shipping lines (for regular shipping only) that will exempt you from these fees, meaning you will not be required to pay any customs duties/VAT. You can check your zipcode below.
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Check if your zipcode is VAT-free (for Europe only)
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Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Simply click the 'Add' button next to 'Send as a Gift' in the cart.
Why is my tracking not showing any update?
Tracking information is dependent on the parcel going through scanned facilities. If your parcel has not moved in a few days, please allow some time as this usually means it is in transit and has not yet reached its next scanning point. We will contact you if we notice anything unusual with your parcel's progress.
I forgot to collect my parcel in time - now what?
We will contact you with the local courier contact information. Please contact them ASAP and ask them for a redelivery of your parcel. Any goods not received due to late collection will only be resent upon the repayment of $10 USD postage.
Do you deliver to PO boxes?
Yes, we can ship to PO boxes however the delivery time is slightly slower due to the courier that we must use that allows for PO box deliveries.
Your shoes not quite fitting right or you're just not feeling them? No worries, here's how you can return them.
- For an exchange to a different size, we accept your return to the US, UK, France, Hong Kong or Australia. The return location allocated to you will be based on the country you received the shoes in, but if you will be closer to any of our other return regions above, you can contact us to request a different return location.
- You are responsible for the cost of returning your item, but we will ship your exchange of size free of charge
- We do not currently provide postage labels, you will need to ship your return back via your local postal service
- We accept returns for refund/store credit to Hong Kong only
- You are responsible for the cost of returning your item
- We do not currently provide postage labels, you will need to ship your return back via your local postal service
Please take note!
- Try them on with care: Try your shoes on a clean carpeted surface - any shoes returned with signs of wear will incur a 30 USD damage fee
- Decide within 14 days: Return requests should be submitted within 14 days of receiving the parcel and in original condition with original dustbag
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No refunds for sale items: Any items purchased on sale are not eligible for a refund. They can still be returned for a size exchange or store credit.
- Start a return using our Returns Portal
- After completing the form, you will receive instructions for returning your parcel to us. You will be responsible for paying the postage to return your item to us.
- Remember to submit your tracking number here so we can ensure your return arrives safely
Faulty goods
For goods with minor defects, we will compensate you for the repair of the defect. If you have a damaged, faulty or minor defective pair, please email us at hello@charliestoneshoes.com with photos and a description of the issue.
Recommended Carriers for Returns
| Country | Carrier | Name of Service |
| United States | USPS | First-Class Package International Service |
| United Kingdom | Royal Mail | International Standard |
| Australia | Auspost | Registered Mail |
| New Zealand | NZ Post | Economy Tracked |
| Singapore | Singpost | Tracked Package (Domestic) |
| France | La Poste | Colissimo International |
| Italy | Poste Italiane | Poste Delivery International Standard |
| Germany | DHL | DHL Paket Standard |
