Serpente (Emerald)
- Free worldwide shipping on orders over $100
- Shipped in sustainable packaging
- Price excludes tax (you may be charged a minor customs/VAT fee if you are in Europe/Canada/South America)
Welcome to our Dark Academia era! Imagine yourself in a secret library lined with dusty old novels that promise magical adventures. Staircases wind along the walls like ivy and candlelight illuminates your reading nook and a delicious hot cup of tea awaits you with your favourite book and plentiful time to enjoy it.
Our popular Serpente flats which sold out in a flash last release are now back in an updated emerald tone as well as a new colourway.
Also available in Black.
- Best suited for regular width feet
- Suede upper
- Leather lining
- Smooth man made sole
- Soft cushioned insole
- Quick release buckle
- 20mm internal heel elevation, 10mm external heel
- Please note that as part of the manufacturing process is done by hand, there may be slight differences in each make
- Price does not include import duties or taxes - you may be required to pay customs duties/VAT upon receiving your order, particularly if you are in Europe. Read more about our Shipping policy here.
SIZE CHART
Please measure your foot length and compare it to the chart below (see our Guide for Measuring Your Foot Length here).
2. If it corresponds to your normal fashion shoe size (NOT sneaker size), please take that size. If the measurement falls into a size lower than your normal size in other shoes, please size up if:
- Your foot length falls at the end of the foot length range, e.g. if your normal size is US7 and your foot length is 23.8, please size up to US8 (our EU38)
- You normally need to size up because of width
| EU Size* | US Size |
Foot Length (cm) |
Foot Length (inches) |
| 35 | 4 | 22.1 - 22.6 | 8.7 - 8.9 |
| 36 | 5 | 22.7 - 23.3 | 8.9 - 9.2 |
| 37 | 6 | 23.4 - 24.0 | 9.2 - 9.4 |
| 38 | 7 | 24.1 - 24.7 | 9.5 - 9.7 |
| 39 | 8 | 24.8 - 25.3 | 9.8 - 10 |
| 40 | 9 | 25.4 - 26.0 | 10 - 10.2 |
| 41 | 10 | 26.1 - 26.6 | 10.2 - 10.5 |
| 42 | 11 | 26.7 - 27.3 | 10.5 - 10.7 |
| 43 | 12 | 27.4 - 28.0 | 10.8 - 11 |
*Please note our EU sizing refers to the standard global EU sizing - not the French sizing which is different.
SIZING FAQ
Q: How do your shoes compare in sizing to other brands?
Most customers say our shoes run true to size, however if you are used to wearing fast fashion shoes like Zara and H&M which run small, our shoe sizing will feel larger than theirs. Compared to other vintage reproduction brands, our sizing is fairly similar. Please DO NOT compare your sneaker size to find your size in our shoes, as sneaker sizing is very different.
Q: I have wide feet/high arches/bunions/swelling - should I size up?
If you're not a half size, we normally don't recommend sizing up a whole size as this could mean you have a shoe that is too long for your foot. We recommend choosing one of our wider fitting styles - Montpellier or Peta - and spending time softening and stretching the upper.
Q: My shoes feel really tight! Should I size up?
If they feel too tight in length, we recommend exchanging for a size up. If it is only the width that is tight, you can exchange them for a wider fitting style (Montpellier or Peta), or you can stretch and soften the upper. Use our hairdryer+socks trick for an easy and painless method of stretching out your new shoes.
Q: My shoes feel a bit loose! Should I size down?
Move your feet forward so they feel comfortable in the front part of the shoe. If you have 1.5cm or more in the back heel, then please exchange for a size down. If you have about 1cm or less in the back, please use an insole or heel grip (a size down might be too tight both length and width wise).
| Region | Shipping Service Status |
| Australia | Available, currently takes about 2-4 weeks |
| New Zealand | Available, currently takes about 2-4 weeks |
| Western Europe | Available, currently takes about 2-4 weeks |
| Central/Eastern Europe |
Available, currently takes about 2-4 weeks |
| United States | Available, currently takes about 2-4 weeks |
| Canada | Available, currently takes about 2-4 weeks |
| Asia |
Available, currently takes about 1-3 weeks |
| South America | Mostly available, currently takes about 4-6 weeks |
| Africa | Limited availability, currently takes about 3-5 weeks |
Our Shipping Methods
| Method | Regular | Fedex |
| Price |
Free for orders over $100 USD, otherwise a flat rate of $10 USD Ordering for the first time? Use 'SHIPMEFREE' to get free shipping! |
$40 USD per pair
|
| Delivery time |
About 2-5 weeks depending on your region. Please see above table for estimate times based on your location. |
About 2-3 weeks |
| Dispatched from |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
| Eligible Addresses |
All |
Residential or Business only |
| Must be home during delivery? |
Generally yes, unless your region has implemented contactless delivery |
Yes, please ensure someone is home to sign for the delivery |
|
Customs charges (we do not cover this) If you refuse to pay customs fees and the parcel is sent back to us, a $30 restocking fee will be applied |
Only in Europe and Canada, but usually very minimal and charged by the local postal service |
Only in Europe and Canada, incurs higher customs charges |
Other things to note
- Missed a delivery and now it's being sent back to us? We will resend your parcel upon $20 repayment of postage
- Customs duties/taxes: our shoes do not include VAT and we do not cover any duties/VAT that may be applied by your local customs office. We cannot estimate what might be charged by your customs office, however we do try to minimise it by declaring a low parcel value for you. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find online
| Country | Duty applies if value is | GST/VAT applies if value is | GST/VAT rate |
| Australia | over 1000 AUD | over 1000 AUD | 10% |
| Canada | over 20 CAD | over 20 CAD | 5% |
| Denmark | over 1150 DKK | over 80 DKK | 25% |
| Finland | over 150 EUR | over 22 EUR | 24% |
| France | over 150 EUR | over 0 EUR | 20% |
| Germany | over 150 EUR | over 22 EUR | 19% |
| Italy | over 150 EUR | over 22 EUR | 22% |
| Japan | over 10000 JPY | over 10000 JPY | 10% |
| Korea | over 150 USD | over 150 USD | 10% |
| Netherlands | over 150 EUR | over 22 EUR | 21% |
| New Zealand | over 1000 NZD | over NZD | 15% |
| Norway | over 350 NOK | over 350 NOK | 25% |
| Spain | over 150 EUR | over 22 EUR | 21% |
| Sweden | over 1600 SEK | over 0 SEK | 25% |
| Switzerland | over 5 CHF | over 0 CHF | 8% |
| United Kingdom | over 135 GBP | over 15 GBP | 20% |
| United States | over 100 USD | over 100 USD | varies by state |
- Items purchased as a Christmas gift between 1 Nov - 25 Dec 2023 have until 31 Jan 2024 to be returned (please see what is eligible for a return below)
- Please try on a clean carpeted surface - any shoes returned with marks on the soles or upper will incur a 30 USD damage fee
- Any goods not received due to late collection or unpaid customs taxes will only be resent upon the repayment of $10 USD postage
- Returns must be sent at your expense to our returns location in Australia, Hong Kong or US. Exchange items are shipped to you free of shipping charge.
| I have... | Return | Exchange | Store Credit | Refund |
| New unworn shoes purchased at full price (includes full priced items purchased with a discount code) | ✅ | ✅ | ✅ | ✅ |
| New unworn shoes purchased on sale | ✅ | ✅ | ✅ | ❌ |
| Handbags | ❌ | ❌ | ❌ | ❌ |
| Swap and Sell items | ❌ | ❌ | ❌ | ❌ |
Read full details of our Returns/Exchanges policy here