Shipping/Customs Duties
How much is shipping?
Regular worldwide shipping is FREE! Need it fast? Opt for DHL Express for $30 USD per pair. Please note customs duty/VAT apply on DHL shipments to Europe.
How long will dispatch take?
We aim to dispatch your order within 2-3 business days
How long will delivery take?
Usually about 8-15 business days from dispatch
What are customs duties/taxes and will I be charged them?
Customs duties/VAT applies for Europe, Canada and South America, which are payable to your local courier. Parcels returned to us due to refusal to pay for fees may incur a $20 USD restocking fee.
For many locations in Europe, we have acquired shipping lines that are Duty/VAT-free! You can check your zipcode below.
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Check if your zipcode is Duty/VAT-free (for Europe only)
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Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Simply click the 'Add' button next to 'Send as a Gift' in the cart.
Do you deliver to PO boxes?
Yes, but it may take a bit longer than usual to deliver
Do you deliver to military addresses?
Yes, but it may take a bit longer than usual to deliver