Shipping/Customs Duties
| Region | Shipping Service Status |
| Australia | Available, currently takes about 2-4 weeks |
| New Zealand | Available, currently takes about 3-5 weeks |
| Western Europe | Available, currently takes about 2-4 weeks |
| Central/Eastern Europe |
Available, currently takes about 2-5 weeks |
| United States | Available, currently takes about 2-4 weeks |
| Canada | Available, currently takes about 2-4 weeks |
| East/South Asia |
Available, currently takes about 1-3 weeks |
| Middle East | Available, currently takes about 8-10 weeks |
| South America | Available, currently takes about 8-10 weeks |
| Africa | Avalable, currently takes about 8-10 weeks |
Our Shipping Methods
| Method | Regular | Fedex |
| Price |
Free for orders over $100 USD, otherwise a flat rate of $10 USD Ordering for the first time? Use 'SHIPMEFREE' to get free shipping! |
$40 USD per pair
|
| Delivery time |
About 2-10 weeks depending on your region. Please see above table for estimate times based on your location. |
About 2-3 weeks |
| Dispatched from |
Our main warehouse in China or on occasion from Singapore or Australia |
Our main warehouse in China or on occasion from Singapore or Australia |
| Eligible Addresses |
All |
Residential or Business only |
| Must be home during delivery? |
Generally yes, unless your region has implemented contactless delivery |
Yes, please ensure someone is home to sign for the delivery |
|
Customs charges (we do not cover this) If you refuse to pay customs fees and the parcel is sent back to us, a $30 restocking fee will be applied |
Applicable in Europe, Canada and Indonesia but usually very minimal and charged by the local postal service |
Applicable in Europe, Canada and Indonesia, incurs higher customs charges |
Other things to note
- Missed a delivery and now it's being sent back to us? We will resend your parcel upon $20 repayment of postage
- Customs duties/taxes: our shoes do not include VAT and we do not cover any duties/VAT that may be applied by your local customs office. We cannot estimate what might be charged by your customs office, however we do try to minimise it by declaring a low parcel value for you. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find online
| Country | Duty applies if value is | GST/VAT applies if value is | GST/VAT rate |
| Australia | over 1000 AUD | over 1000 AUD | 10% |
| Canada | over 20 CAD | over 20 CAD | 5% |
| Denmark | over 1150 DKK | over 80 DKK | 25% |
| Finland | over 150 EUR | over 22 EUR | 24% |
| France | over 150 EUR | over 0 EUR | 20% |
| Germany | over 150 EUR | over 22 EUR | 19% |
| Italy | over 150 EUR | over 22 EUR | 22% |
| Japan | over 10000 JPY | over 10000 JPY | 10% |
| Korea | over 150 USD | over 150 USD | 10% |
| Netherlands | over 150 EUR | over 22 EUR | 21% |
| New Zealand | over 1000 NZD | over NZD | 15% |
| Norway | over 350 NOK | over 350 NOK | 25% |
| Spain | over 150 EUR | over 22 EUR | 21% |
| Sweden | over 1600 SEK | over 0 SEK | 25% |
| Switzerland | over 5 CHF | over 0 CHF | 8% |
| United Kingdom | over 135 GBP | over 15 GBP | 20% |
| United States | over 100 USD | over 100 USD | varies by state |