Shipping/Customs Duties
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How much is shipping? For a limited time, we're offering free shipping worldwide!
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How long will dispatch take? We aim to dispatch your order within 2-3 business days, however it may be slightly longer during peak times like Black Friday.
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How long will delivery take? Usually about 8-15 business days from dispatch to arrive for most regions. Please note more remote/rural areas will require more time. Please also allow an extra 1 or 2 weeks for delivery during the Black Friday/Christmas period
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What are customs duties/taxes and will I be charged them?
For those living in Canada, South America and Africa the local customs office may charge a small duties and tax fee on international parcels. You will be required to pay them directly to your local courier or customs office before your parcel is released for delivery. Any parcels returned to us due to refusal to pay the fee may incur a restocking and return postage fee of $20 USD.For some countries in Europe, we have acquired shipping lines that will exempt you from these fees, meaning you will not be required to pay any customs duties/VAT.
European countries we ship to duty/VAT free:
Austria Ireland Romania Belgium Italy Russia Denmark Latvia Slovakia Estonia Lithuania Slovenia Finland Luxembourg Spain France Malta Sweden Germany Monaco Switzerland Greece Netherlands Ukraine Hungary Norway United Kingdom Iceland Poland
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Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Please just add a note in the notes section in your cart.
- How much are customs fees usually? From what we know through customer experiences, it is usually a minimal fee of around $10-20 USD depending on the size of your order.