Shipping/Customs Duties

UPDATE: SHIPPING DELAYS EASING

As the world continues to recover from the pandemic, so are shipping times - hooray!

 Region Shipping Service Status
Australia Available, currently takes about 2-4 weeks
New Zealand Available, currently takes about 2-4 weeks
Western Europe Available, currently takes about 2-4 weeks 
Central/Eastern Europe 

Mostly available, currently takes about 2-4 weeks

No current service to Ukraine.

United States Available, currently takes about 2-4 weeks
Canada Available, currently takes about 2-4 weeks
Asia

Available, currently takes about 2-4 weeks

For Taiwan, please ensure you provide your chinese name, chinese address, ID number and complete real name verification via the YILI app (易利委APP)

South America Mostly available, currently takes about 3-5 weeks
Africa No service available

 

Our Shipping Methods

Method Regular EMS (for Aus/NZ only) Fedex
Price Free!
Free for orders over $200 USD

Free for orders over $200 USD, or

$30 for 1 pair
$40 for 2 pairs

Delivery time

About 2-5 weeks depending on your region. Please see above table for estimate times based on your location.

About 2-3 weeks
About 2-3 weeks
Dispatched from

Our main warehouse in China

Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair

Our main warehouse in China

Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair

Our main warehouse in China

Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair

Eligible Addresses

All

All 
Residential or Business only
Must be home during delivery?

Advised if there is no safe place to leave a parcel

Advised if there is no safe place to leave a parcel
Yes, please ensure someone is home to sign for the delivery

Customs charges (we do not cover this)

If you refuse to pay customs fees and the parcel is sent back to us, a $30 restocking fee will be applied

Only in Europe and Canada, but usually very minimal and charged by the local postal service

None Only in Europe and Canada, incurs higher customs charges
 


Other things to note

  • Deliveries to Taiwan: please enter your name and address in Chinese, and provide your ID number in the Notes field. You will also need to complete real name verification via the YILI app (易利委APP) - we cannot send your parcel until you do so.
  • Missed a delivery and now it's being sent back to us? We will resend your parcel upon $20 repayment of postage 
  • Customs duties/taxes: we do not cover this and cannot estimate what might be charged by your customs office. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find online
Country Duty applies if value is GST/VAT applies if value is GST/VAT rate
Australia over 1000 AUD over 1000 AUD 10% 
Canada over 20 CAD over 20 CAD 5%
Denmark over 1150 DKK over 80 DKK  25%
Finland over 150 EUR over 22 EUR 24%
France over 150 EUR over 0 EUR 20%
Germany over 150 EUR over 22 EUR 19%
Italy over 150 EUR over 22 EUR 22%
Japan over 10000 JPY over 10000 JPY 10%
Korea over 150 USD over 150 USD 10%
Netherlands over 150 EUR over 22 EUR 21%
New Zealand over 1000 NZD over NZD 15%
Norway over 350 NOK over 350 NOK 25%
Spain over 150 EUR over 22 EUR 21%
Sweden over 1600 SEK over 0 SEK 25%
Switzerland over 5 CHF over 0 CHF 8%
United Kingdom over 135  GBP over 15 GBP 20%
United States over 100 USD over 100 USD varies by state