Shipping/Customs Duties

NOTICE: ONGOING GLOBAL DELAYS

The biggest challenge the entire retail industry is facing now is an ongoing strain on global supply chain as an aftereffect from the pandemic - this means it's getting harder every day to ship anything anywhere without delays and very high costs. We are working with our warehouse and shipping suppliers as best as we can to ensure your orders are shipped in the most timely manner, however we ask for your patience while waiting for your deliveries.

 Region Shipping Service Status
Australia Available, may take about 3-6 weeks to arrive
New Zealand Available, may take about 6-10 weeks to arrive depending on status of lockdown
Western Europe Available, may take about 4-10 weeks to arrive due to slowed customs processes, especially in Portugal, Spain and Italy.
Central/Eastern Europe 

Mostly available, may take about 4-10 weeks to arrive due to slowed customs processes, especially in Germany.

No current service to Poland.

United States Available, may take 4-8 weeks to arrive to only one entry port available for international shipments
Canada Available, may take 4-8 weeks to arrive due to slowed customs processes
Asia

Available, may take about 2-4 weeks to arrive depending on country's customs clearance speed

For Taiwan, please ensure you provide your chinese name, chinese address, ID number and complete real name verification via the YILI app (易利委APP)

South America Limited, may take about 6-10 weeks to arrive due to very limited service 
Africa No service available

 

Our Shipping Methods

Method E-packet EMS (for Aus/NZ only) Fedex
Price Free!
Free for orders over $200 USD

Free for orders over $200 USD, or

$30 for 1 pair
$40 for 2 pairs

Delivery time

About 4-8 weeks depending on your region. Please see above table for estimate times based on your location.

Usually about 3-4 weeks
About 2-4 weeks, please allow for delays caused by limited international express services
Dispatched from

Our main warehouse in China

Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair

Our main warehouse in China

Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair

Our main warehouse in China

Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair

Eligible Addresses

All, including PO Boxes, Parcel Lockers 

All, including PO Boxes, Parcel Lockers 
Residential or Business only
Must be home during delivery?

Depends on the country - check with your national post office

No Yes, please ensure someone is home

Customs charges (we do not cover this)

If you refuse to pay customs fees and the parcel is sent back to us, a $30 restocking fee will be applied

Only in Europe and Canada, but usually very minimal and charged by the local postal service

None Only in Europe and Canada, incurs higher customs charges
 


Other things to note

  • Deliveries to Taiwan: please enter your name and address in Chinese, and provide your ID number in the Notes field. You will also need to complete real name verification via the YILI app (易利委APP) - we cannot send your parcel until you do so.
  • Missed a delivery and now it's being sent back to us? We will resend your parcel upon $20 repayment of postage 
  • Customs duties/taxes: we do not cover this and cannot estimate what might be charged by your customs office. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find online
Country Duty applies if value is GST/VAT applies if value is GST/VAT rate
Australia over 1000 AUD over 1000 AUD 10% 
Canada over 20 CAD over 20 CAD 5%
Denmark over 1150 DKK over 80 DKK  25%
Finland over 150 EUR over 22 EUR 24%
France over 150 EUR over 0 EUR 20%
Germany over 150 EUR over 22 EUR 19%
Italy over 150 EUR over 22 EUR 22%
Japan over 10000 JPY over 10000 JPY 10%
Korea over 150 USD over 150 USD 10%
Netherlands over 150 EUR over 22 EUR 21%
New Zealand over 1000 NZD over NZD 15%
Norway over 350 NOK over 350 NOK 25%
Spain over 150 EUR over 22 EUR 21%
Sweden over 1600 SEK over 0 SEK 25%
Switzerland over 5 CHF over 0 CHF 8%
United Kingdom over 135  GBP over 15 GBP 20%
United States over 100 USD over 100 USD varies by state