RESTRICTIONS EASE, WAREHOUSE REOPENS THIS WEEK
As city restrictions begin to ease this week, our warehouse will also resume operating and will begin to dispatch orders as normal. Please bear with us as we work through a backlog of orders from the past week of lockdown. Thank you for your patience!
WAREHOUSE CLOSURE DUE TO SNAP CITY LOCKDOWN
Due to a sudden city lockdown where our warehouse is located, our warehouse has temporarily closed as of this morning 14th March until further notice. Please note this means any orders waiting to be dispatched and any orders placed from today onwards will be delayed and put on hold until the city restrictions are lifted. Restrictions are currently estimated to lift in a week (20th March), but you can keep up to date with news on our website or at our social media @charliestoneshoes.We thank you for your kind patience and understanding as we work through this challenging situation. If you have an order waiting to be shipped, we will stay in touch with you along the week. Take care, friends! ❤️
03.02.2021 / UPDATED 06.02.2021
WAREHOUSE CLOSURE 8-19TH FEBRUARY
Our warehouse is taking a short holiday break from the 8-19th February 2021. We will endeavour to send out orders placed before the 8th, however due to an unexpected volume of orders we may not be able to ship all of them in time. We apologise if we do not get your order shipped out before we close and will ensure it is shipped as soon as we reopen. Thank you for your patience and understanding!
DELIVERY DELAYS TO UNITED KINGDOM
Due to reduced international imports to the United Kingdom, please note that any orders from the UK may experience a longer delay than usual. We will get your parcels delivered to you soon, and we thank you for your patience. Take care and be safe!
POSSIBLE CUSTOMS CLEARANCE DELAYS
With the ongoing safety measures being implemented by countries around the world, please note this has also impacted the process timing of all international parcels going through customs clearance. Therefore, please allow a few extra days of transit for your order to be delivered to you. We apologise if you experience any delays and thank you for your patience.
FURTHER SHIPPING DELAYS
Due to an unprecedented ripple effect from the business & courier closures in China as well as import delays internationally, please note that all deliveries and dispatches are further delayed. If you are waiting for your order to be sent, we estimate to have them dispatched within the next 5-10 business days. If you are waiting for your order to be delivered, please allow another 2-3 weeks to receive your parcel. We apologise for the delay and thank you for your patience as we await for operations worldwide to return to normal. Until then, we seek your understanding as we do our best to work through these challenges.
UNEXPECTED SHIPPING DELAYS
Due to unexpected disruptions at our warehouse, shipments for orders from 22nd January 2020 are facing delays in being dispatched. We deeply apologise for the inconvenience and we seek your understanding and patience as we work on getting your orders shipped out within the next business week.
SHIPPING DELAYS 1-5TH OCT DUE TO NATIONAL HOLIDAY
Our warehouse will be closing from 1-5th October for National Holiday closure, please note there will be no shipments sent out between these dates. We apologise for the inconvenience and thank you for your patience.
WE NOW SELL IN US DOLLARS
Due to business related changes, our website will now sell in US Dollars (USD). All product and shipping pricing will remain the same and has been converted from our original prices in Australian Dollars (AUD).
How does this affect me when I make an order?
Payment methods and gateways will not change, so nothing will change in the purchase process. If you are using a non-Australian credit card or Paypal account, you will be charged in USD which will convert to roughly what our original prices were (depending on the current FX rate at the time of purchase).
I'm from Australia, can I still order in AUD?
You can purchase our shoes in AUD from any of our stockists. Please visit our Stockists page to see a full list of our stockists.
Will you sell in multiple currencies?
At this point in time, we will not sell in multiple currencies.
Does this change the shipping cost?
For the time being, shipping costs will remain the same (i.e. the USD equivalent of our original AUD shipping prices). The only thing changing is the currency on our website.
What if I am awaiting a refund for a previous order made in AUD?
If you are waiting for a refund to be processed on a previous order made in Australian Dollars, we will refund you the equivalent amount in USD.
RETURNS/EXCHANGES & HANDBAG DISPATCH DELAYS
Part of our operations will be closed for a short period between 18 Apr - 11 May. Please see below for what will be affected.
- Any returns/exchanges received between 18 Apr - 11 May will not be processed until 12 May.
- Any orders for our Versailles handbag received between 17 Apr - 11 May will not be dispatched until 12 May.
We apologise for any inconvenience caused and thank you for your patience.