Return/Exchange Policy

Your shoes not quite fitting right or you're just not feeling them? No worries, here's how you can return them.

  • For an exchange to a different size, we accept your return to the US, UK, Germany (for EU customers only), Hong Kong or Australia. The return location allocated to you will be based on the country you received the shoes in, but if you will be travelling and can return from a different country you are normally in, you can contact us to request a different return location.
  • You are responsible for the cost of returning your item, but we will ship your exchange of size free of charge
  • We do not provide postage labels, you will need to ship your return back via your local postal service

 


  • We accept returns for refund to Hong Kong only
  • You are responsible for the cost of returning your item
  • We do not currently provide postage labels, you will need to ship your return back via your local postal service
  • No refunds on sale items or Black Friday items, exchange or store credit only.

Please take note!

  • Try them on with care: Try your shoes on a clean carpeted surface - any shoes returned with signs of wear will incur a 30 USD damage fee
  • Decide within 14 days: Return requests should be submitted within 14 days of receiving the parcel and in original condition with original dustbag
  • No refunds for sale items: Any items purchased on sale are not eligible for a refund. They can still be returned for a size exchange or store credit.