Return/Exchange Policy

Returning for a Size Exchange Charlie Stone Shoes
Countries you can return for Size Exchange with Charlie Stone Shoes
  • For an exchange to a different size, we accept your return to the US, UK, France, Singapore or Australia
  • You are responsible for the cost of returning your item, but we will ship your exchange of size free of charge

 

Returning for a Refund or Store Credit Charlie Stone Shoes

  • We accept returns for refund/store credit to Singapore only
  • You are responsible for the cost of returning your item

Please take note!

  • Try them on with care: Try your shoes on a clean carpeted surface - any shoes returned with signs of wear will incur a 30 USD damage fee
  • Decide within 14 days: Return requests should be submitted within 14 days of receiving the parcel and in original condition with original dustbag
  • No refunds for sale items: Any items purchased on sale are not eligible for a refund. They can still be returned for a size exchange or store credit.
  • Postage labels: We do not currently provide postage labels, you will need to ship your return back via your local postal service