Agatha (Black Croc)
- Free worldwide shipping
- Low waste packaging
- Duty/VAT-free for most of Europe (check below)
Madame Mystery is on the case! Our new Autumn/Winter '24 collection seeks to bring out your inner dame detective and no 1940's agent is complete without a sleek but sensible pair of pumps that she can walk into the office or out to the crime scene with.
Our Agatha pump is our twist and take on the classic 1940's croc leather pump - an iconic shoe of the forties which always exuded class and elegance but at the same a strong work sensibility. As much as we love the original pump silhouette, our modern feet and movements can't bear it for too long so we reimagined it to a small and modest heel, complete with the same curves around the foot but with a wider toebox and last, short and sturdy curved heel and best of all, a new supportive insole!
Also comes in Espresso and Dark Emerald.
SPECIFICATIONS
- Size runs: slightly large
- Toebox fitting: round
- Upper material: croc embossed leather
- Lining material: leather
- Bottom sole material: smooth man-made blend
- Midsole: supportive biomechanical insole with light arch support, heel cup and metatarsal pad
- Heel: 3cm heel
How much is shipping?
Regular worldwide shipping is FREE! Need it fast? Opt for DHL Express for $30 USD per pair. Please note customs duty/VAT apply on DHL shipments to Europe.
How long will dispatch take?
We aim to dispatch your order within 2-3 business days
How long will delivery take?
Usually about 8-15 business days from dispatch
What are customs duties/taxes and will I be charged them?
Customs duties/VAT applies for Europe, Canada and South America, which are payable to your local courier. Parcels returned to us due to refusal to pay for fees may incur a $20 USD restocking fee.
For many locations in Europe, we have acquired shipping lines that are Duty/VAT-free! You can check your zipcode below.
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Check if your zipcode is Duty/VAT-free (for Europe only)
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Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Simply click the 'Add' button next to 'Send as a Gift' in the cart.
Do you deliver to PO boxes?
Yes, but it may take a bit longer than usual to deliver
Do you deliver to military addresses?
Yes, but it may take a bit longer than usual to deliver
Returns for Exchange/Store Credit/Refund
- Please try on a clean carpeted surface in case exchange is required - any shoes returned with marks on the soles or upper will incur a 30 USD damage fee
- Return requests must be submitted within 14 days of receiving the parcel and in original condition with original dustbag
- Any goods not received due to wrong address, late collection, unpaid customs taxes will only be resent upon the repayment of $10 USD postage
- Return for exchange of size only is eligible to return to one of our return facilities in the US, UK, Germany, Singapore or Australia. Return must be sent at your cost, we do not provide postage labels
- Returns for any other reason must be made to us in Singapore at your cost, we do not provide postage labels
| I have... | Return | Exchange | Store Credit | Refund |
| New unworn shoes purchased at full price (includes full priced items purchased with a discount code) | ✅ | ✅ | ✅ | ✅ |
| New unworn shoes purchased on sale (i.e. shoes discounted on our website, not from using a discount code) | ✅ | ✅ | ✅ | ❌ |
How to Return an Item
- Start a return using our Returns Portal
- After completing the form, you will receive instructions for returning your parcel to us. You will be responsible for paying the postage to return your item to us.
- For exchange of size only, the return location will depend on your region and will be chosen from US, UK, Germany, Australia or Singapore.
- For all other returns, the return location will be Singapore only.
- Remember to submit your tracking number here so we can ensure your return arrives safely
Faulty goods
For goods with minor defects, we will compensate you for the repair of the defect. If you have a damaged, faulty or minor defective pair, please email us at hello@charliestoneshoes.com with photos and a description of the issue.
Recommended Carriers for Returns
| Country | Carrier | Name of Service |
| United States | USPS | First-Class Package International Service |
| United Kingdom | Royal Mail | International Standard |
| Australia | Auspost | Registered Mail |
| New Zealand | NZ Post | Economy Tracked |
| Singapore | Singpost | Tracked Package (Domestic) |
| France | La Poste | Colissimo International |
| Italy | Poste Italiane | Poste Delivery International Standard |
| Germany | DHL | DHL Paket Standard |
