Petit Montpellier (White)
- Free worldwide shipping
- Low waste packaging
- Duty/VAT-free for most of Europe (check below)
We know that sometimes, some occasions call for an elegant heel. But we also get that not everyone's feet are comfortable in our taller fluted Luxe heels. So we're excited to introduce our new 'Petit Heels' - short and equally elegant mini heels which sit right in between our flats and Luxe range so you can get that formal look without dealing with a height you may not be used to!
We wanted to make sure we had the ultimate versatile Petit Heel that would work for summer holidays, dinner parties, weddings and everything in between. So of course we had to create the Petit Montpellier in white leather, a modest and elegant little heel that pairs with literally everything and allows you to dress as far up or down as you need!
SPECIFICATIONS
- Size runs: runs true to size, accommodates wide feet
- Toebox fitting: round
- Upper material: leather
- Lining material: leather
- Bottom sole material: smooth man-made blend
- Midsole: cushioned insole
- Heel: 4.5cm
How much is shipping?
Regular worldwide shipping is FREE! Need it fast? Opt for DHL Express for $30 USD per pair. Please note customs duty/VAT apply on DHL shipments to Europe.
How long will dispatch take?
We aim to dispatch your order within 2-3 business days
How long will delivery take?
Usually about 8-15 business days from dispatch
What are customs duties/taxes and will I be charged them?
Customs duties/VAT applies for Europe, Canada and South America, which are payable to your local courier. Parcels returned to us due to refusal to pay for fees may incur a $20 USD restocking fee.
For many locations in Europe, we have acquired shipping lines that are Duty/VAT-free! You can check your zipcode below.
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Check if your zipcode is Duty/VAT-free (for Europe only)
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Why does my shoebox have postage labels and tape on it?
To cut our cardboard waste by more than 45%, we designed a durable shoebox that acts as a shipping carton so there is no excess use of cardboard. If you order 1 pair of shoes, it will be shipped by itself with no extra box to contain it, meaning it will have some tape and postage labels on it.
If you have ordered 1 pair of shoes as a gift or want to keep the shoebox in new condition to keep, you may request to have it shipped in an extra carton to protect it from postage labels. Simply click the 'Add' button next to 'Send as a Gift' in the cart.
Do you deliver to PO boxes?
Yes, but it may take a bit longer than usual to deliver
Do you deliver to military addresses?
Yes, but it may take a bit longer than usual to deliver
Returns for Exchange/Store Credit/Refund
- Please try on a clean carpeted surface in case exchange is required - any shoes returned with marks on the soles or upper will incur a 30 USD damage fee
- Return requests must be submitted within 14 days of receiving the parcel and in original condition with original dustbag and shoebox
- Any goods not received due to late collection or unpaid customs taxes will only be resent upon the repayment of $10 USD postage
| I have... | Return | Exchange | Store Credit | Refund |
| New unworn shoes purchased at full price (includes full priced items purchased with a discount code) | ✅ | ✅ | ✅ | ✅ |
| New unworn shoes purchased on sale (i.e. shoes discounted on our website, not from using a discount code) | ✅ | ✅ | ✅ | ❌ |
How to Return an Item
- Start a return using our Returns Portal
- After completing the form, you will receive instructions for returning your parcel to us. We accept returns to Australia and Singapore, and the location selected is based on your location. You will be responsible for paying the postage to return your item to us. If you are getting an exchange item, we will ship that to you free of postage charge.
- Remember to submit your tracking number here so we can ensure your return arrives safely
Faulty goods
For goods with minor defects, we will compensate you for the repair of the defect. If you have a damaged, faulty or minor defective pair, please email us at hello@charliestoneshoes.com with photos and a description of the issue.
Recommended Carriers for Returns
| Country | Carrier | Name of Service |
| United States | USPS | First-Class Package International Service |
| United Kingdom | Royal Mail | International Standard |
| Australia | Auspost | Registered Mail |
| New Zealand | NZ Post | Economy Tracked |
| Singapore | Singpost | Tracked Package (Domestic) |
| France | La Poste | Colissimo International |
| Italy | Poste Italiane | Poste Delivery International Standard |
| Germany | DHL | DHL Paket Standard |
