Vienna (Maroon)
- Free regular shipping on orders over $100
- Price does not include import taxes (may be applicable in Europe/Canada)
Sorry, no refunds/exchanges on sale items.
Vienna is our luxurious powerhouse winter ankle boot, taking inspiration from the darker palettes from the Frozen movies, in particular when Anna goes off in search of Elsa in the first film! Covered in beautiful suede and delicate scallop details, the 6cm heeled Vienna finds elegance through simplicity, giving you a perfect winter companion that elevates your outfit both literally and figuratively without overpowering it. With a timeless and modest silhouette, the Vienna will be a boot to keep in your winter collection for years to come! We recommend wearing the Vienna with thick opaque tights and low ankle socks for extra warmth in the colder winter days.
- Size Grade: 3
- Best suited for regular and wide width feet
- Suede upper and leather lining
- Smooth man made sole
- Soft cushioned insole
- 6.5cm heel
- Hidden side elastic, no zips
- Please note as the leather is partially hand cut, there may be slight differences in each make
- Price does not include import duties or taxes - you may be required to pay customs duties/VAT upon receiving your order, particularly if you are in Europe. Read more about our Shipping policy here.
SIZE GRADES
To help understand how the fitting of each shoe runs, we have categorised them into 2 'grades'.
- Grade 1: runs true
- Grade 2: runs slightly large
SIZE CHART
- Measure your foot length in cm - check out our Guide for Measuring Your Foot Length here.
- Check your recommended size against the chart below. Take note of your size for both Grade 1 and Grade 2, as they may differ
If you are between sizes and you have narrow feet, please consider sizing down as most of our shoes are quite generous in width.
Inversely, if you are in between sizes and have wide feet or generally need to size up in other shoes due to extra width requirements, please consider sizing up and choosing a leather pair for maximum stretch potential.
Charlie Stone Size Size Grade 1
Foot Length (cm)
Size Grade 2
Foot Length (cm)
35 22.0 - 22.4
22.1 - 22.6 36 22.5 - 23.1
22.7 - 23.3 37 23.2 - 23.8
23.4 - 24.0 38 23.9 - 24.5
24.1 - 24.7 39 24.6 - 25.1
24.8 - 25.3 40 25.2 - 25.8
25.4 - 26.0 41 25.9 - 26.4
26.1 - 26.6 42 26.5 - 27.1 26.7 - 27.3 43 27.2 - 27.8 27.4 - 28.0
SIZING FAQ
Q: How do your shoes compare in sizing to other brands?
Our shoes generally run slightly larger than other fashion brands, particularly vs UK and US brands.
Q: I have wide feet/high arches/bunions/swelling - should I size up?
Instead of sizing up, we normally recommend choosing one of our wider fitting styles - Montpellier or Peta - and spending time softening and stretching the upper. Our shoes run slightly large so if you size up, you may risk having a shoe that is too long.
Q: My shoes feel really tight! Should I size up?
If they feel too tight in length, we recommend exchanging for a size up. If it is only the width that is tight, we recommend spending time to stretch and soften the upper. Use our hairdryer+socks trick for an easy and painless method of stretching out your new shoes.
Q: My shoes feel a bit loose! Should I size down?
Move your feet forward so they feel comfortable in the front part of the shoe. If you have 1.5cm or more in the back heel, then please exchange for a size down. If you have about 1cm or less in the back, please use an insole or heel grip (a size down will be too tight both length and width wise).
| Region | Shipping Service Status |
| Australia | Available, currently takes about 2-4 weeks |
| New Zealand | Available, currently takes about 2-4 weeks |
| Western Europe | Available, currently takes about 2-4 weeks |
| Central/Eastern Europe |
Available, currently takes about 2-4 weeks |
| United States | Available, currently takes about 2-4 weeks |
| Canada | Available, currently takes about 2-4 weeks |
| Asia |
Available, currently takes about 1-3 weeks |
| South America | Mostly available, currently takes about 4-6 weeks |
| Africa | Limited availability, currently takes about 3-5 weeks |
Our Shipping Methods
| Method | Regular | Fedex |
| Price |
Free for orders over $100 USD, otherwise a flat rate of $10 USD Ordering for the first time? Use 'SHIPMEFREE' to get free shipping! |
$40 USD per pair
|
| Delivery time |
About 2-5 weeks depending on your region. Please see above table for estimate times based on your location. |
About 2-3 weeks |
| Dispatched from |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
| Eligible Addresses |
All |
Residential or Business only |
| Must be home during delivery? |
Generally yes, unless your region has implemented contactless delivery |
Yes, please ensure someone is home to sign for the delivery |
|
Customs charges (we do not cover this) If you refuse to pay customs fees and the parcel is sent back to us, a $30 restocking fee will be applied |
Only in Europe and Canada, but usually very minimal and charged by the local postal service |
Only in Europe and Canada, incurs higher customs charges |
Other things to note
- Missed a delivery and now it's being sent back to us? We will resend your parcel upon $20 repayment of postage
- Customs duties/taxes: our shoes do not include VAT and we do not cover any duties/VAT that may be applied by your local customs office. We cannot estimate what might be charged by your customs office, however we do try to minimise it by declaring a low parcel value for you. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find online
| Country | Duty applies if value is | GST/VAT applies if value is | GST/VAT rate |
| Australia | over 1000 AUD | over 1000 AUD | 10% |
| Canada | over 20 CAD | over 20 CAD | 5% |
| Denmark | over 1150 DKK | over 80 DKK | 25% |
| Finland | over 150 EUR | over 22 EUR | 24% |
| France | over 150 EUR | over 0 EUR | 20% |
| Germany | over 150 EUR | over 22 EUR | 19% |
| Italy | over 150 EUR | over 22 EUR | 22% |
| Japan | over 10000 JPY | over 10000 JPY | 10% |
| Korea | over 150 USD | over 150 USD | 10% |
| Netherlands | over 150 EUR | over 22 EUR | 21% |
| New Zealand | over 1000 NZD | over NZD | 15% |
| Norway | over 350 NOK | over 350 NOK | 25% |
| Spain | over 150 EUR | over 22 EUR | 21% |
| Sweden | over 1600 SEK | over 0 SEK | 25% |
| Switzerland | over 5 CHF | over 0 CHF | 8% |
| United Kingdom | over 135 GBP | over 15 GBP | 20% |
| United States | over 100 USD | over 100 USD | varies by state |
• No returns/exchanges on sale items, sorry
• Returns are covered by you and must be sent back to us in Singapore or Australia
• Returns must be shipped within 14 days of receiving the item and must be in new condition with original shoebox
• Need to request a return? Fill in our Request Form