Vienna (Black)
- Free e-packet shipping on all orders
- Price does not include import taxes (applicable in Europe/Canada)
No refunds/exchanges on sale items, sorry.
Vienna is our luxurious powerhouse winter ankle boot, taking inspiration from the darker palettes from the Frozen movies, in particular when Anna goes off in search of Elsa in the first film! Covered in beautiful suede and delicate scallop details, the 6cm heeled Vienna finds elegance through simplicity, giving you a perfect winter companion that elevates your outfit both literally and figuratively without overpowering it. With a timeless and modest silhouette, the Vienna will be a boot to keep in your winter collection for years to come! We recommend wearing the Vienna with thick opaque tights and low ankle socks for extra warmth in the colder winter days.
Also available in Maroon.
- Size Grade: 3
- Best suited for regular and wide width feet
- Suede upper and leather lining
- Smooth man made sole
- Soft cushioned insole
- 6.5cm heel
- Hidden side elastic, no zips
- Please note as the leather is partially hand cut, there may be slight differences in each make
- Price does not include import duties or taxes - you may be required to pay customs duties/VAT upon receiving your order, particularly if you are in Europe. Read more about our Shipping policy here.
USING OUR SIZE QUIZ
- Measure your foot length in mm
- Use the Size Quiz below
- Contact us here if you're still unsure
DISCLAIMER: Please note this is only guidance we provide based on our experience with our other customers. Due to different parts of the feet that may contribute to different fittings, we cannot guarantee that the size advice provided in our quiz is 100% accurate.
SIZE GRADES
To help understand how the fitting of each shoe runs, we have categorised them into 3 'grades'.
- Grade 1: runs mostly true to size*
- Grade 2: runs a little large, around a quarter to half a size*
- Grade 3: runs very large, around a half to 3/4 size*
*versus other mainstream fashion shoes
SIZE CONVERSION CHART
This is for reference if you like to see what our EU sizing generally converts to in other size metrics.
| Our size - EU (IT) | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 |
| EU (FR) | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 |
| AU/US | 5-5.5 | 6 | 6.5-7 | 7.5-8 | 8.5 | 9 | 9.5-10 | 10.5 |
| UK | 2.5-3 | 3.5-4 | 4.5-5 | 5.5-6 | 6.5 | 7-7.5 | 8 | 8.5 |
| Max. Foot length (cm) | 22.7 | 23.3 | 24.0 | 24.6 | 25.3 | 26.0 | 26.6 | 27.3 |
SIZING FAQ
Q: How do your shoes compare in sizing to other brands?
Our shoes generally run slightly larger than other fashion brands, particularly vs UK and US brands.
Q: I'm a half size, what should I choose?
Please size down if you are a half size
Q: I have wide feet/high arches/bunions/swelling - should I size up?
Instead of sizing up, we normally recommend choosing a wide fitting leather style and spending time softening and stretching the upper. Our shoes run slightly large so if you size up, you may risk having a shoe that is too long.
Q: My shoes feel really tight! Should I size up?
If they feel too tight in length, we recommend exchanging for a size down. If it is only the width that is tight, we recommend spending time to stretch and soften the upper. Use our hairdryer+socks trick for an easy and painless method of stretching out your new shoes.
Q: My shoes feel a bit loose! Should I size down?
Move your feet forward so they feel comfortable in the front part of the shoe. If you have 1.5cm or more in the back heel, then please exchange for a size down. If you have about 1cm or less in the back, please use an insole or heel grip (a size down will be too tight both length and width wise).
NOTICE: ONGOING GLOBAL DELAYS
The biggest challenge the entire retail industry is facing now is an ongoing strain on global supply chain as an aftereffect from the pandemic - this means it's getting harder every day to ship anything anywhere without delays and very high costs. We are working with our warehouse and shipping suppliers as best as we can to ensure your orders are shipped in the most timely manner, however we ask for your patience while waiting for your deliveries.
| Region | Shipping Service Status |
| Australia | Some delays, may take about 4-8 weeks to arrive |
| New Zealand | Delays, may take about 6-12 weeks to arrive depending on status of lockdown |
| Europe | Delays, may take about 4-10 weeks to arrive due to slowed customs processes and increased backlog. Heavy delays in Belgium, Portugal, Spain, Germany, Greece, Italy and Russia. Currently no service to Ukraine. |
| United States | Delays, may take 4-8 weeks to arrive as there is currently only one entry port available for international shipments |
| Canada | Delays, may take 4-8 weeks to arrive due to slowed customs processes |
| Asia |
Available, may take about 3-4 weeks to arrive depending on country's customs clearance speed For Taiwan, please ensure you provide your chinese name, chinese address, ID number and complete real name verification via the YILI app (易利委APP) |
| South America | Limited, may take about 6-10 weeks to arrive due to very limited service |
| Africa | No service available |
Our Shipping Methods
| Method | E-packet | EMS (for Aus/NZ only) | Fedex |
| Price | Free! | Free for orders over $200 USD |
Free for orders over $200 USD, or $30 for 1 pair |
| Delivery time |
About 4-8 weeks depending on your region. Please see above table for estimate times based on your location. |
Usually about 3-4 weeks | About 2-4 weeks, please allow for delays caused by limited international express services |
| Dispatched from |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
Our main warehouse in China Will be shipped from Singapore or Australia if you purchase a Returns Warehouse pair |
| Eligible Addresses |
All, including PO Boxes, Parcel Lockers |
All, including PO Boxes, Parcel Lockers | Residential or Business only |
| Must be home during delivery? |
Depends on the country - check with your national post office |
No | Yes, please ensure someone is home |
|
Customs charges (we do not cover this) If you refuse to pay customs fees and the parcel is sent back to us, a $30 restocking fee will be applied |
Only in Europe and Canada, but usually very minimal and charged by the local postal service |
None | Only in Europe and Canada, incurs higher customs charges |
Other things to note
- Deliveries to Taiwan: please enter your name and address in Chinese, and provide your ID number in the Notes field. You will also need to complete real name verification via the YILI app (易利委APP) - we cannot send your parcel until you do so.
- Missed a delivery and now it's being sent back to us? We will resend your parcel upon $20 repayment of postage
- Customs duties/taxes: we do not cover this and cannot estimate what might be charged by your customs office. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find online
| Country | Duty applies if value is | GST/VAT applies if value is | GST/VAT rate |
| Australia | over 1000 AUD | over 1000 AUD | 10% |
| Canada | over 20 CAD | over 20 CAD | 5% |
| Denmark | over 1150 DKK | over 80 DKK | 25% |
| Finland | over 150 EUR | over 22 EUR | 24% |
| France | over 150 EUR | over 0 EUR | 20% |
| Germany | over 150 EUR | over 22 EUR | 19% |
| Italy | over 150 EUR | over 22 EUR | 22% |
| Japan | over 10000 JPY | over 10000 JPY | 10% |
| Korea | over 150 USD | over 150 USD | 10% |
| Netherlands | over 150 EUR | over 22 EUR | 21% |
| New Zealand | over 1000 NZD | over NZD | 15% |
| Norway | over 350 NOK | over 350 NOK | 25% |
| Spain | over 150 EUR | over 22 EUR | 21% |
| Sweden | over 1600 SEK | over 0 SEK | 25% |
| Switzerland | over 5 CHF | over 0 CHF | 8% |
| United Kingdom | over 135 GBP | over 15 GBP | 20% |
| United States | over 100 USD | over 100 USD | varies by state |
• No returns/exchanges on sale items, sorry
• Returns are covered by you and must be sent back to us in Singapore or Australia
• Returns must be shipped within 14 days of receiving the item and must be in new condition with original shoebox
• Need to request a return? Fill in our Request Form
I like the material, very soft and the shoes are so beautiful..! I would give 5 stars but they don't fit perfectly. I bought 36, size I always fit. This one are little bit too large on the heel. I could not size up because this model doesn't have any zip or buckle and even size 36 which is large when I walk, is difficult to wear.
Great quality but needed a size up from my usual 38- theyrr tight..maybe they will stretch over time with wear
The Vienna black suede are elegant, comfortable and go woth everything. The heel height and soft suede make them easy to wear all day and keep looking sharp into the evening.
I ordered these direct from the site and they took just under 3 weeks to reach me. Well packaged and comes with a handy dust bag. The shoes are well made with pretty little trim on them,they fit my wide size 40 well(I sized down to a 39). The heel is a nice height. I personally found the inside a bit plasticy feeling. They look amazing with my dresses/skirts. I'm very pleased with my new booties. I found customer service to be of an extremely high quality and there communication is very prompt. This is my 2nd purchase from Charlie stone shoes 💕 and I've already placed another order.
My first pair.. won't be my last. Fit like a glove. Very stylish.