*SPECIAL EDITION* Serpente (Forest)
Regular price $120.00 USDIt's our most enchanting collection yet! Welcome to old Porto, where we explore the city's spellbinding art nouveau architecture that casts a spell on visitors far and wide. From the luminous decadence of Café Majestic to the mysterious winding staircase of Livraria Lello, it's no surprise that these charming spots of Porto homed the writing journey of the Harry Potter novels by JK Rowling.
Choose your colour, step into the magical world of old Porto and discover some fun little secrets that we've hidden along the way...
- Size Grade: 2
- Best suited for regular width feet
- Leather option: genuine suede upper and leather lining
- Vegan option: microfiber upper and faux leather lining
- Smooth man made sole
- Soft cushioned insole
- 20mm internal heel elevation, 10mm external heel
- Please note as they are handmade, there may be slight differences in each make
- Price does not include import duties or taxes - you may be required to pay customs duties/VAT upon receiving your order, particularly if you are in Europe. Read more about our Shipping policy here.
- Please note this is not a Harry Potter licensed product and is in no way affiliated with WB, JK Rowling or the Harry Potter franchise.
USING OUR SIZE QUIZ
First you will need to measure your foot length in mm (please try the method we recommend below). Then use the Size Quiz below to get our guidance on your closest size by size grade.
For the question relating to width, please consider whether you normally need to stretch your other fashion shoes (like ballet flats, stilettos, block heels etc - not sneakers).
Please note this is only the guidance we provide based on our experience with our other customers. Due to different parts of the feet that may contribute to different fittings, we cannot guarantee that the size advice provided in our quiz is 100% accurate.
MEASURING FOOT LENGTH
Our method for measuring the feet may be a little unconventional, but we find this the best way to measure length on your own and with minimal inaccuracies.
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1. Place your foot flat with the heel against a wall. Ensure you can stand up comfortably (i.e. make sure your heel isn't curled up against the wall making it seem shorter) 2. Using something box-y with a flat edge (like a tissue box or a yoga block), pop it perpendicular against your longest toe. Stand up to check your heel is comfortably against the wall and the object is touching your longest toe parallel to the wall. 3. Step away carefully then using a measuring tape, measure the length between the wall and the object in mm. Do it for both feet. 4. Use the lower measurement to find the size we recommend by grade 5. If you are unsure about width, contact us and we will try to help you find your best match |
SIZE GRADES
To help understand how the fitting of each shoe runs, we have categorised them into 3 'grades'.
- Grade 1: runs mostly true to size
- Grade 2: runs a little large, around a quarter to half a size
- Grade 3: runs very large, around a half to 3/4 size
When you do our Size Quiz above, note down our recommendation for your size in each grade - this will give you guidance on which size to consider when you are browsing at different shoes with different fittings
SIZE CONVERSION CHART
This is for reference if you like to see what our EU sizing generally converts to in other size metrics.
| Our size - EU (IT) | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 |
| EU (FR) | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 |
| AU/US | 5-5.5 | 6 | 6.5-7 | 7.5-8 | 8.5 | 9 | 9.5-10 | 10.5 |
| UK | 2.5-3 | 3.5-4 | 4.5-5 | 5.5-6 | 6.5 | 7-7.5 | 8 | 8.5 |
| Max. Foot length (cm) | 22.7 | 23.3 | 24.0 | 24.6 | 25.3 | 26.0 | 26.6 | 27.3 |
SIZING FAQ
Q: How do your shoes compare in sizing to other brands?
Our shoes generally run slightly larger than other fashion brands, particularly vs UK and US brands.
Q: I'm a half size, what should I choose?
Please size down if you are a half size
Q: I have wide feet/high arches/bunions/swelling - should I size up?
Instead of sizing up, we normally recommend choosing a wide fitting leather style and spending time softening and stretching the upper. Our shoes run slightly large so if you size up, you may risk having a shoe that is too long.
Click here to see the different widths by style.
Q: My shoes feel really tight! Should I size up?
If they feel too tight in length, we recommend exchanging for a size down. If it is only the width that is tight, we recommend spending time to stretch and soften the upper. Use our hairdryer+socks trick for an easy and painless method of stretching out your new shoes.
Q: My shoes feel a bit loose! Should I size down?
Move your feet forward so they feel comfortable in the front part of the shoe. If you have 1.5cm or more in the back heel, then please exchange for a size down. If you have about 1cm or less in the back, please use an insole or heel grip (a size down will be too tight both length and width wise).
WIDTH FITTING BY STYLE
All of our styles fit the same length wise, but some designs are easier to stretch width ways or have a rounder/wider toecap. Please note that our vegan (v) styles do not stretch as much as leather.
We recommend opting for a wider fitting style if you have:
- Wide set feet
- High arches
- Bunions/injuries
- Prone to swelling
| Classic Flats | Narrow | Regular | Wide |
| Athína | X (best) | ||
| Monaco | X (best) | X | |
| Montpellier | X | X (best) | |
| Parisienne | X | ||
| Peta | X | X (best) | |
| Santorini | X | X | |
| Singapore | X (best) | X | |
| Toscana | X (best) | X | |
| Valentina | X | X | |
| Roma (v) | X | X | |
| Verona (v) | X | X | |
| Firenze (v) | X | X |
| Luxe Heels | Narrow | Regular | Wide |
| Manhattan | X | X | |
| Monaco | X | X | |
| Montpellier | X | X | |
| New York | X | X | |
| Parisienne | X | ||
| Peta | X | X | |
| Roma | X | ||
| Toscana | X | X |
- Returns within 14 days
- Return in original condition - returns cannot have marked soles or removed protective film (heels)
- Not 100% happy? Return to us and we'll refund you (non-sale items only, excluding shipping cost)
- Wrong size? Return to us and we'll send your exchange free of charge
- No size to exchange to? Return to us and we'll refund you or give you store credit
- Return address is in Australia or Singapore, postage is covered by you
- Strictly no refunds/exchanges on sale items, sorry
Read full details of our Returns/Exchanges policy here
We currently have 2 shipping methods:
- Cost: free
- Delivery time: 2-4 weeks after dispatch
- Does not require signature - PO Boxes/Parcel Lockers allowed. Choose this option if you want to authorise your parcel to be left at your door.
- Usually lower duties/VAT charges: while this option is slower, it usually incurs minimal and in some cases no import duties/VAT. You may want to consider this option if you live in Europe or the US.
2) UPS/Fedex (fast but usually has higher duties/tax fees)
- Cost: free for orders over $200
- Delivery time: 1-2 weeks after dispatch
- Requires signature - NO PO BOXES/PARCEL LOCKERS. Please ensure it is an address where someone will be available to sign and accept the parcel. Please keep in mind any lockdown restrictions in your city that may impact access to your address (e.g. business addresses)
- Potentially higher duties/VAT charges: the express couriers tend to incur higher import duties/VAT, so if you are in Europe or the US, please keep this in mind as you may want to choose the e-Packet option to minimise fees
Other things to note
- Deliveries to Taiwan: please enter your name and address in Chinese, and provide your ID number in the Notes field. You will also need to complete real name verification via the YILI app (易利委APP) - we cannot send your parcel until you do so.
- Missed a delivery and now it's being sent back to us? We will resend your parcel upon repayment of postage
- Customs duties/taxes: we do not cover this and cannot estimate what might be charged by your customs office. Customs duties/VAT is most commonly applied in Europe. The table below is a rough guide of some country thresholds, however please keep in mind this is only a guide based on what information we can find, and DHL may have additional charges given the current global situation.
- If you refuse to pay customs fees and the parcel is sent back to us, please note there is a $30 restocking fee.
| Country | Duty applies if value is | GST/VAT applies if value is | GST/VAT rate |
| Australia | over 1000 AUD | over 1000 AUD | 10% |
| Canada | over 20 CAD | over 20 CAD | 5% |
| Denmark | over 1150 DKK | over 80 DKK | 25% |
| Finland | over 150 EUR | over 22 EUR | 24% |
| France | over 150 EUR | over 0 EUR | 20% |
| Germany | over 150 EUR | over 22 EUR | 19% |
| Italy | over 150 EUR | over 22 EUR | 22% |
| Japan | over 10000 JPY | over 10000 JPY | 10% |
| Korea | over 150 USD | over 150 USD | 10% |
| Netherlands | over 150 EUR | over 22 EUR | 21% |
| New Zealand | over 1000 NZD | over NZD | 15% |
| Norway | over 350 NOK | over 350 NOK | 25% |
| Spain | over 150 EUR | over 22 EUR | 21% |
| Sweden | over 1600 SEK | over 0 SEK | 25% |
| Switzerland | over 5 CHF | over 0 CHF | 8% |
| United Kingdom | over 135 GBP | over 15 GBP | 20% |
| United States | over 100 USD | over 100 USD | varies by state |